Frequently Asked Questions
01.
Where do you find your products?
Estate sales
Garage sales
Online marketplaces
Goodwill
Hand me downs
02.
Where do you ship?
All across the United States... except Alaska and Hawaii. They are far too far.
03.
Is shipping free?
We would LOVE to be able to ship everything for free! Unfortunately, because of the weight and sometimes tricky-to-package shape of our items, we simply can't offer free shipping right now.
What we can offer is the most competitive shipping rates possible. We use a shipping platform that compares shipping costs across multiple providers, and allows us to choose the best one - order by order - to ensure your Vintage Green piece gets to you as quickly, affordably, and safely as possible!
04.
What is your return policy?
For Vintage Green In-Home, Vintage Green Local Delivery, and Parcel shipping orders, buyers have 48 hours after delivery to inspect their item(s) and contact info@vintagegreen.net if they wish to return an item. The buyer is responsible for the outbound and return shipping charges, and they will be deducted from the buyer's original purchase price + taxes if applicable.
For Local Pickup and Local Delivery orders, all sales are final once the buyer, buyer's agent or buyer's shipper takes possession of the item. The 48-hour return policy does not apply. If you decide to cancel the order at pick up, you, your agent or your shipper must reject the item at the time of pickup or delivery from the seller. Do not take the item with you or accept the curbside delivery. Please contact info@vintagegreen.net to let us know you did not accept the item and would like to initiate a refund. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation of refusal with the seller.
To protect yourself from disappointment and the risk of a return, we strongly encourage you to closely inspect the item photos and details. Please ask questions (via seller Q/A) about the item to ensure satisfaction before completing the purchase online. Items should also be closely inspected before deciding to take possession of the item at the time of local pickup or local delivery.
06.
Do you take requests for specific items?
Yes, we love to hear from our customers! Please let us know if you would like us to keep our eyes open for a specific piece.
07.
Do you offer design services?
We do! If you love our style and would like us to give you some ideas about what to do with YOUR space, send us an email at info@vintagegreen.net!